Refund Terms and Conditions
A donation to FRIENDS is generally non-refundable, but we will consider a refund within 60 days of the date of the donation in question if any of the below applies to your situation:
- the donation was an error made by FRIENDS.
- the donation was made unknowingly, for example in a situation where a donation was made with a stolen or lost credit card.
- you accidentally entered the wrong amount.
- you accidentally created a monthly donation when you meant to make a one-time donation.
In the case of monthly donations, no more than two monthly payments will be refunded.
In no circumstances will FRIENDS refund any donations outside the 60-day period.
Requesting a Refund
All requests must be in writing. To request a refund, please email [email protected] or mail us at PO Box 246, 663 Yonge St, Toronto, Ontario, M4Y 2L5, and provide your full name, email, mailing address, phone number, information about the donation (date it was made, the amount, payment method) and all relevant circumstances justifying your request.
Upon receipt we will review your request and endeavour to respond to you within three business days. If the request is accepted, we will process the refund as soon as possible. Please note that it may take 10-14 business days until a refund reaches your account.
We can only issue a refund to the same credit card or account from which the donation was made. This includes all payment methods currently accepted by our organization. Any donations by cash are non-refundable.